CTX137177
Web Interface,NetScaler Gateway
Access Gateway 10,Web Interface 5_4
Authentication
2014-05-28
2014-05-28
This article describes a known issue with Receiver for WinRT 1.2.0.136 connecting remotely using NetScaler Access Gateway 10 to a custom XenApp ...

Symptoms or Error

When configuring and connecting remotely using NetScaler Access Gateway 10 to a XenApp Services site (PNAgent site) from Web Interface 5.4, the following error may occur:
Error: “Could not find server. Please enter a valid server address”

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This error is noticed with Receiver for WinRT 1.2.0.136.


Solution

This issue is fixed in Receiver for Windows 8/RT 1.4 as per the following link:

/proddocs/topic/receiver/rec-8rt-14-wrapper.html

Fixed issues in Receiver for Windows 8/RT 1.4

“Receiver for Windows 8/RT now authenticates to the custom XenApp Services site address configured in the NetScaler Gateway session profile, even if a default address also is configured. [#373890]”

Workaround

Recreate the XenApp Services site to use the default path which is /Citrix/PNAgent/config.xml. Web Interface Address under Published Application of NetScaler Gateway session profile must be as “http://ftlvwi.amc.ctx/Citrix/PNAgent/config.xml”.

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Problem Cause

When IT Administrators created a XenApp Services on Web Interface with a custom path name, such as /Citrix/CustomPNA/config.xml, Receiver for WinRT 1.2 tries to connect to /Citrix/PNAgent/config.xml instead.

Though the NetScaler Access Gateway session profile settings have been correctly configured with the specific path URL, Receiver for WinRT does not honor this rule and instead tries to connect to /Citrix/PNAgent/config.xml.

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From the NetScaler Access Gateway, users are authenticated as expected.

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The IIS logs from Web Interface report the following errors stating Receiver for WinRT cannot find the path /Citrix/PNAgent/config.xml

 2013-03-14 13:05:47 172.16.0.26 GET /AGServices/discover - 80 - 172.16.0.76 CitrixReceiver+WindowsRT/1.0+AuthManager/3.0.0.0+(Release) 404 0 2 1727 2013-03-14 13:05:47 172.16.0.26 GET /Citrix/Store/discovery - 80 - 172.16.0.76 CitrixReceiver+WindowsRT/1.0+AppReceiver/1.2.0.136 404 0 2 62 2013-03-14 13:05:47 172.16.0.26 GET /Citrix/PNAgent/Config.xml - 80 - 172.16.0.76 CitrixReceiver+WindowsRT/1.0+AppReceiver/1.2.0.136 404 0 2 108

 

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